Return & Refund Policy

Last updated: 5 August 2026

Arc Bio Khaad wants every order to reach you correctly and safely. Please inspect the package at delivery and follow this process for return, replacement, cancellation or refund requests.

Report Within 48 Hours

Report damaged, leaking, defective, expired or incorrect products within 48 hours of delivery. Send your order number, registered email/mobile, clear photographs of the outer package, shipping label and product, plus an unboxing video where available.

Eligible Cases

• Wrong product or pack size delivered.
• Product materially damaged, leaking, expired or unusable when received.
• Verified quantity shortage in a sealed shipment.
• An unopened product approved by support for return, subject to its condition and applicable shipping deductions.

Non-Returnable Cases

• Opened, used, mixed, diluted, applied or partially consumed fertilizer/manure unless verified defective.
• Damage caused by moisture, sunlight, pests, contamination, incorrect storage, misuse or use contrary to label instructions after delivery.
• Requests made after the reporting period without reasonable evidence.
• Minor differences in packaging, colour or texture that do not affect product use.
• Orders refused because of a change of mind after dispatch, except where required by applicable law.

Cancellation

You may request cancellation before dispatch. Once an order has been packed, handed to Delhivery or assigned an AWB, cancellation may not be possible. Payment gateway, shipping or return-to-origin charges may be deducted where permitted and clearly applicable.

Inspection and Resolution

Support may request additional photos, video, batch details or return inspection. After verification, we may provide replacement, store credit or refund. Do not send any product without receiving return instructions and approval.

Refund Method and Time

• Approved online-payment refunds are initiated to the original payment method.
• Approved COD refunds may require verified bank or UPI details.
• We normally initiate approved refunds within 5-7 business days. Your bank or payment provider may take additional time to reflect the amount.
• For COD orders with an online advance, only the eligible collected amount is refunded after applicable deductions.

Delivery Damage

If a parcel appears heavily damaged, tampered with or leaking, note the issue with the delivery agent and contact us immediately. Keep all packaging until the claim is resolved.

How to Request Support

Email arcbiokhaad@gmail.com or call/WhatsApp +91 98777 17992 with your order number and evidence. Return address will be provided after approval; do not courier a parcel without authorization.